{"id":4600,"date":"2026-06-25T07:54:30","date_gmt":"2026-06-25T07:54:30","guid":{"rendered":"https:\/\/www.coyaf.com\/conditions-politique-remboursements\/"},"modified":"2026-07-17T13:02:31","modified_gmt":"2026-07-17T13:02:31","slug":"conditions-politique-remboursements","status":"publish","type":"page","link":"https:\/\/www.coyaf.com\/fr\/conditions-politique-remboursements\/","title":{"rendered":"Conditions \u2013 Politique \u2013 Remboursements"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Politiques juridiques<\/h2>\n\n<p class=\"wp-block-paragraph\">Date d&rsquo;entr\u00e9e en vigueur : 17 juillet 2026<br\/>Derni\u00e8re mise \u00e0 jour : 17 juillet 2026<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n<h3 class=\"wp-block-heading\">TERMES ET CONDITIONS<\/h3>\n\n<h4 class=\"wp-block-heading\">Welcome<\/h4>\n\n<p class=\"wp-block-paragraph\">Bienvenue sur Coyaf.com, la plateforme SaaS ERP unifi\u00e9e qui offre aux entreprises une solution int\u00e9gr\u00e9e pour la gestion de la relation client (CRM), les ventes, le marketing, la finance, les ressources humaines, la gestion de projets, le support, la gestion des stocks, l&rsquo;automatisation, le reporting et d&rsquo;autres op\u00e9rations commerciales.<\/p>\n\n<p class=\"wp-block-paragraph\">En acc\u00e9dant \u00e0 notre site web ou \u00e0 nos services, ou en les utilisant, vous acceptez d&rsquo;\u00eatre li\u00e9 par les pr\u00e9sentes conditions g\u00e9n\u00e9rales. Si vous n&rsquo;\u00eates pas d&rsquo;accord, veuillez cesser d&rsquo;utiliser la plateforme. <\/p>\n\n<h4 class=\"wp-block-heading\">1. D\u00e9finitions<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>\u00ab Soci\u00e9t\u00e9 \u00bb d\u00e9signe Coyaf.com ainsi que ses propri\u00e9taires\/exploitants.<\/li>\n\n\n\n<li>Par \u00ab Plateforme \u00bb, on entend l&rsquo;application SaaS ERP Coyaf, le site web, les API, les applications mobiles et les services associ\u00e9s.<\/li>\n\n\n\n<li>Par \u00ab Utilisateur \u00bb, on entend toute personne physique ou morale utilisant la Plateforme.<\/li>\n\n\n\n<li>Un abonnement d\u00e9signe une formule de service payante.<\/li>\n\n\n\n<li>\u00ab Compte d&rsquo;essai \u00bb d\u00e9signe le compte d&rsquo;\u00e9valuation gratuit de 15 jours.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">2. Admissibilit\u00e9<\/h4>\n\n<p class=\"wp-block-paragraph\">Vous devez :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Avoir au moins 18 ans.<\/li>\n\n\n\n<li>Avoir l&rsquo;autorit\u00e9 pour repr\u00e9senter votre organisation.<\/li>\n\n\n\n<li>Fournissez des informations d&rsquo;inscription exactes.<\/li>\n\n\n\n<li>Pr\u00e9servez la confidentialit\u00e9 des identifiants de votre compte.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">3. Essai gratuit de 15 jours<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf propose un essai gratuit de 15 jours pour permettre aux clients potentiels d&rsquo;\u00e9valuer la plateforme.<\/p>\n\n<p class=\"wp-block-paragraph\">Pendant le proc\u00e8s :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Aucun paiement n&rsquo;est requis, sauf indication contraire.<\/li>\n\n\n\n<li>Les comptes d&rsquo;essai peuvent \u00eatre soumis \u00e0 des limitations de fonctionnalit\u00e9s ou d&rsquo;utilisation.<\/li>\n\n\n\n<li>Les donn\u00e9es de la version d&rsquo;essai peuvent \u00eatre supprim\u00e9es apr\u00e8s l&rsquo;expiration de celle-ci si aucun abonnement n&rsquo;est activ\u00e9.<\/li>\n\n\n\n<li>Coyaf peut r\u00e9silier un compte d&rsquo;essai \u00e0 sa discr\u00e9tion en cas d&rsquo;abus, de fraude ou de violation des politiques.<\/li>\n\n\n\n<li>Une adresse e-mail valide est requise.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">L&rsquo;essai est destin\u00e9 uniquement \u00e0 l&rsquo;\u00e9valuation du produit.<\/p>\n\n<h4 class=\"wp-block-heading\">4. Formules d&rsquo;abonnement<\/h4>\n\n<p class=\"wp-block-paragraph\">Les abonnements payants d\u00e9butent une fois le paiement effectu\u00e9 avec succ\u00e8s.<\/p>\n\n<p class=\"wp-block-paragraph\">Les abonnements peuvent \u00eatre :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Mensuelle<\/li>\n\n\n\n<li>Annuelle<\/li>\n\n\n\n<li>Forfaits personnalis\u00e9s pour entreprises<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les d\u00e9tails de l&rsquo;abonnement, les tarifs et les fonctionnalit\u00e9s incluses sont publi\u00e9s sur le site web ou convenus dans le cadre d&rsquo;une proposition personnalis\u00e9e.<\/p>\n\n<h4 class=\"wp-block-heading\">5. Responsabilit\u00e9s li\u00e9es au compte<\/h4>\n\n<p class=\"wp-block-paragraph\">Les utilisateurs acceptent de :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Gardez les mots de passe en s\u00e9curit\u00e9.<\/li>\n\n\n\n<li>Informez imm\u00e9diatement Coyaf de tout acc\u00e8s non autoris\u00e9.<\/li>\n\n\n\n<li>Maintenez des informations commerciales exactes.<\/li>\n\n\n\n<li>Utilisez la Plateforme uniquement \u00e0 des fins licites.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les utilisateurs sont responsables de toutes les activit\u00e9s effectu\u00e9es via leur compte.<\/p>\n\n<h4 class=\"wp-block-heading\">6. Utilisation acceptable<\/h4>\n\n<p class=\"wp-block-paragraph\">Les utilisateurs ne doivent pas :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>T\u00e9l\u00e9verser un logiciel malveillant.<\/li>\n\n\n\n<li>Tenter un acc\u00e8s non autoris\u00e9.<\/li>\n\n\n\n<li>Effectuez une ing\u00e9nierie inverse du logiciel.<\/li>\n\n\n\n<li>Porter atteinte \u00e0 la s\u00e9curit\u00e9 de la plateforme.<\/li>\n\n\n\n<li>Envoyez du spam aux autres utilisateurs.<\/li>\n\n\n\n<li>Stocker du contenu illicite ou prot\u00e9g\u00e9 par le droit d&rsquo;auteur sans autorisation.<\/li>\n\n\n\n<li>Utiliser la Plateforme \u00e0 des fins ill\u00e9gales.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Toute infraction peut entra\u00eener une suspension imm\u00e9diate.<\/p>\n\n<h4 class=\"wp-block-heading\">7. Propri\u00e9t\u00e9 des donn\u00e9es<\/h4>\n\n<p class=\"wp-block-paragraph\">Les clients conservent la propri\u00e9t\u00e9 de toutes les donn\u00e9es commerciales t\u00e9l\u00e9charg\u00e9es sur la Plateforme.<\/p>\n\n<p class=\"wp-block-paragraph\">Coyaf ne revendique pas la propri\u00e9t\u00e9 des donn\u00e9es clients ni celle des donn\u00e9es commerciales t\u00e9l\u00e9charg\u00e9es sur la Plateforme.<\/p>\n\n<p class=\"wp-block-paragraph\">Les clients sont responsables du maintien de leurs droits l\u00e9gaux sur tout le contenu t\u00e9l\u00e9charg\u00e9.<\/p>\n\n<h3 class=\"wp-block-heading\">8. Propri\u00e9t\u00e9 intellectuelle<\/h3>\n\n<p class=\"wp-block-paragraph\">Tous les logiciels, conceptions, marques, logos, codes sources, flux de travail, documentations, \u00e9l\u00e9ments graphiques et contenus de la plateforme demeurent la propri\u00e9t\u00e9 exclusive de Coyaf, sauf indication contraire.<\/p>\n\n<p class=\"wp-block-paragraph\">Aucun droit de propri\u00e9t\u00e9 n&rsquo;est transf\u00e9r\u00e9 aux utilisateurs.<\/p>\n\n<h4 class=\"wp-block-heading\">9. Disponibilit\u00e9<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf vise une haute disponibilit\u00e9 de service, mais ne garantit pas un fonctionnement ininterrompu.<\/p>\n\n<p class=\"wp-block-paragraph\">La maintenance programm\u00e9e, les mises \u00e0 niveau, les interruptions de service chez des tiers ou les cas de force majeure peuvent affecter la disponibilit\u00e9.<\/p>\n\n<h4 class=\"wp-block-heading\">10. Services de tiers<\/h4>\n\n<p class=\"wp-block-paragraph\">La Plateforme peut s&rsquo;int\u00e9grer avec :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Passerelles de paiement<\/li>\n\n\n\n<li>Email providers<\/li>\n\n\n\n<li>Services de SMS<\/li>\n\n\n\n<li>API WhatsApp Business<\/li>\n\n\n\n<li>Stockage dans le cloud<\/li>\n\n\n\n<li>Fournisseurs de solutions d&rsquo;IA<\/li>\n\n\n\n<li>Plateformes de r\u00e9seaux sociaux<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Coyaf n&rsquo;est pas responsable des interruptions de service ou des modifications apport\u00e9es par des fournisseurs tiers.<\/p>\n\n<h4 class=\"wp-block-heading\">11. Conditions de paiement<\/h4>\n\n<p class=\"wp-block-paragraph\">Les paiements sont exigibles conform\u00e9ment \u00e0 la formule d&rsquo;abonnement choisie.<\/p>\n\n<p class=\"wp-block-paragraph\">Le d\u00e9faut de paiement peut entra\u00eener :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Suspension du compte<\/li>\n\n\n\n<li>Acc\u00e8s restreint<\/li>\n\n\n\n<li>R\u00e9siliation du service<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les taxes, le cas \u00e9ch\u00e9ant, sont \u00e0 la charge du client.<\/p>\n\n<h4 class=\"wp-block-heading\">12. Suspension ou r\u00e9siliation<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf peut suspendre ou cl\u00f4turer des comptes pour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Non-paiement<\/li>\n\n\n\n<li>Fraude<\/li>\n\n\n\n<li>Risques de s\u00e9curit\u00e9<\/li>\n\n\n\n<li>Activit\u00e9 ill\u00e9gale<\/li>\n\n\n\n<li>Violation des pr\u00e9sentes conditions<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les clients peuvent annuler leurs abonnements conform\u00e9ment aux conditions applicables \u00e0 la formule choisie.<\/p>\n\n<h4 class=\"wp-block-heading\">13. Limitation de responsabilit\u00e9<\/h4>\n\n<p class=\"wp-block-paragraph\">Dans toute la mesure permise par la loi :<\/p>\n\n<p class=\"wp-block-paragraph\">Coyaf ne saurait \u00eatre tenue pour responsable de :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Perte de b\u00e9n\u00e9fices<\/li>\n\n\n\n<li>Pertes d&rsquo;exploitation<\/li>\n\n\n\n<li>Perte de donn\u00e9es<\/li>\n\n\n\n<li>Dommages indirects ou cons\u00e9cutifs<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">La responsabilit\u00e9 totale ne saurait exc\u00e9der les frais d&rsquo;abonnement vers\u00e9s au cours des douze mois pr\u00e9c\u00e9dents.<\/p>\n\n<h4 class=\"wp-block-heading\">14. Indemnisation<\/h4>\n\n<p class=\"wp-block-paragraph\">Les utilisateurs acceptent d&rsquo;indemniser Coyaf et de le d\u00e9gager de toute responsabilit\u00e9 \u00e0 l&rsquo;\u00e9gard des r\u00e9clamations d\u00e9coulant d&rsquo;une utilisation abusive de la Plateforme ou d&rsquo;une violation des pr\u00e9sentes Conditions.<\/p>\n\n<h4 class=\"wp-block-heading\">15. Confidentialit\u00e9<\/h4>\n\n<p class=\"wp-block-paragraph\">Les deux parties conviennent de prot\u00e9ger les informations commerciales confidentielles obtenues dans le cadre de l&rsquo;utilisation de la Plateforme.<\/p>\n\n<h4 class=\"wp-block-heading\">16. Modifications des services<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf peut :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Ajouter des fonctionnalit\u00e9s<\/li>\n\n\n\n<li>Modifier les fonctionnalit\u00e9s<\/li>\n\n\n\n<li>Supprimer les fonctionnalit\u00e9s obsol\u00e8tes<\/li>\n\n\n\n<li>Mettre \u00e0 jour les tarifs<\/li>\n\n\n\n<li>Am\u00e9liorer la s\u00e9curit\u00e9<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Un pr\u00e9avis raisonnable sera donn\u00e9 dans la mesure du possible.<\/p>\n\n<h4 class=\"wp-block-heading\">17. Loi applicable<\/h4>\n\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentes Conditions sont r\u00e9gies par les lois applicables dans la juridiction o\u00f9 Coyaf exerce ses activit\u00e9s.<\/p>\n\n<p class=\"wp-block-paragraph\">Tout litige rel\u00e8vera de la comp\u00e9tence des tribunaux de cette juridiction.<\/p>\n\n<h4 class=\"wp-block-heading\">18. Contact<\/h4>\n\n<p class=\"wp-block-paragraph\">Pour toute question d&rsquo;ordre juridique :<\/p>\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@coyaf.com\">support@coyaf.com<\/a><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n<h2 class=\"wp-block-heading\">POLITIQUE DE CONFIDENTIALIT\u00c9<\/h2>\n\n<h3 class=\"wp-block-heading\">Introduction<\/h3>\n\n<p class=\"wp-block-paragraph\">Coyaf respecte votre vie priv\u00e9e et s&rsquo;engage \u00e0 prot\u00e9ger vos informations personnelles.<\/p>\n\n<p class=\"wp-block-paragraph\">La pr\u00e9sente politique de confidentialit\u00e9 explique comment les informations sont collect\u00e9es, utilis\u00e9es, conserv\u00e9es et prot\u00e9g\u00e9es.<\/p>\n\n<h3 class=\"wp-block-heading\">Informations que nous recueillons<\/h3>\n\n<p class=\"wp-block-paragraph\">Nous pouvons collecter :<\/p>\n\n<h4 class=\"wp-block-heading\">Informations personnelles<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Nom<\/li>\n\n\n\n<li>Adresse email<\/li>\n\n\n\n<li>Num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n\n\n\n<li>Company name<\/li>\n\n\n\n<li>Informations de facturation<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Informations sur l&rsquo;entreprise<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Dossiers clients<\/li>\n\n\n\n<li>Conduit<\/li>\n\n\n\n<li>Contacts<\/li>\n\n\n\n<li>Employ\u00e9es<\/li>\n\n\n\n<li>Projets<\/li>\n\n\n\n<li>Inventaire<\/li>\n\n\n\n<li>Documents<\/li>\n\n\n\n<li>Documents financiers<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Informations techniques<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Browser<\/li>\n\n\n\n<li>Appareil<\/li>\n\n\n\n<li>Adresse IP<\/li>\n\n\n\n<li>Historique des connexions<\/li>\n\n\n\n<li>Cookies<\/li>\n\n\n\n<li>Analytique<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Comment nous utilisons les informations<\/h4>\n\n<p class=\"wp-block-paragraph\">Les informations sont utilis\u00e9es pour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Fournir des services<\/li>\n\n\n\n<li>Am\u00e9liorer la plateforme<\/li>\n\n\n\n<li>Authentifier les utilisateurs<\/li>\n\n\n\n<li>Traiter les paiements<\/li>\n\n\n\n<li>Assurer le service client<\/li>\n\n\n\n<li>Envoyer des notifications de service<\/li>\n\n\n\n<li>Am\u00e9liorer la s\u00e9curit\u00e9<\/li>\n\n\n\n<li>Pr\u00e9venir la fraude<\/li>\n\n\n\n<li>Se conformer aux obligations l\u00e9gales<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Cookies<\/h4>\n\n<p class=\"wp-block-paragraph\">Les cookies nous aident \u00e0 :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Maintenir les sessions de connexion<\/li>\n\n\n\n<li>M\u00e9moriser les pr\u00e9f\u00e9rences<\/li>\n\n\n\n<li>Am\u00e9liorer les performances<\/li>\n\n\n\n<li>Analyser l&rsquo;utilisation du site web<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les utilisateurs peuvent d\u00e9sactiver les cookies, bien que certaines fonctionnalit\u00e9s puissent ne pas fonctionner correctement.<\/p>\n\n<h4 class=\"wp-block-heading\">S\u00e9curit\u00e9 des donn\u00e9es<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf met en \u0153uvre des mesures de s\u00e9curit\u00e9 commercialement raisonnables, notamment :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Chiffrement SSL\/TLS<\/li>\n\n\n\n<li>Authentification s\u00e9curis\u00e9e<\/li>\n\n\n\n<li>Autorisations bas\u00e9es sur les r\u00f4les<\/li>\n\n\n\n<li>Sauvegardes de donn\u00e9es<\/li>\n\n\n\n<li>Journaux d&rsquo;audit<\/li>\n\n\n\n<li>Protection par pare-feu<\/li>\n\n\n\n<li>Surveillance continue<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Aucun service bas\u00e9 sur Internet ne peut garantir une s\u00e9curit\u00e9 absolue.<\/p>\n\n<h4 class=\"wp-block-heading\">Partage de donn\u00e9es<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf ne vend pas de donn\u00e9es clients.<\/p>\n\n<p class=\"wp-block-paragraph\">Les informations ne peuvent \u00eatre communiqu\u00e9es qu&rsquo;\u00e0 :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Prestataires de services de paiement<\/li>\n\n\n\n<li>Fournisseurs d&rsquo;h\u00e9bergement cloud<\/li>\n\n\n\n<li>Fournisseurs de livraison d&rsquo;e-mails<\/li>\n\n\n\n<li>Autorit\u00e9s juridiques lorsque la loi l&rsquo;exige<\/li>\n\n\n\n<li>Prestataires de services soumis \u00e0 des obligations de confidentialit\u00e9<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Conservation des donn\u00e9es<\/h4>\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es des clients sont conserv\u00e9es tant que le compte reste actif.<\/p>\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es de l&rsquo;essai peuvent \u00eatre supprim\u00e9es apr\u00e8s la p\u00e9riode d&rsquo;essai si aucun abonnement n&rsquo;est activ\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">Les clients doivent exporter les informations importantes avant l&rsquo;expiration de la p\u00e9riode d&rsquo;essai ou la fermeture du compte.<\/p>\n\n<h4 class=\"wp-block-heading\">Droits des utilisateurs<\/h4>\n\n<p class=\"wp-block-paragraph\">Le cas \u00e9ch\u00e9ant, les utilisateurs peuvent :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e9der \u00e0 leurs informations<\/li>\n\n\n\n<li>Corriger les donn\u00e9es inexactes<\/li>\n\n\n\n<li>Demander la suppression<\/li>\n\n\n\n<li>Demander l&rsquo;exportation de leurs donn\u00e9es<\/li>\n\n\n\n<li>Retirer le consentement, le cas \u00e9ch\u00e9ant<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">Transferts internationaux<\/h4>\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es peuvent \u00eatre trait\u00e9es dans des pays o\u00f9 Coyaf ou ses prestataires de services exercent leurs activit\u00e9s.<\/p>\n\n<p class=\"wp-block-paragraph\">Des mesures de protection appropri\u00e9es sont mises en \u0153uvre lorsque cela est n\u00e9cessaire.<\/p>\n\n<h4 class=\"wp-block-heading\">Confidentialit\u00e9 des enfants<\/h4>\n\n<p class=\"wp-block-paragraph\">La Plateforme n&rsquo;est pas destin\u00e9e aux personnes de moins de 18 ans.<\/p>\n\n<h4 class=\"wp-block-heading\">Mises \u00e0 jour des politiques<\/h4>\n\n<p class=\"wp-block-paragraph\">Coyaf peut r\u00e9viser la pr\u00e9sente politique de confidentialit\u00e9 p\u00e9riodiquement.<\/p>\n\n<p class=\"wp-block-paragraph\">La poursuite de l&rsquo;utilisation de la Plateforme vaut acceptation de la Politique mise \u00e0 jour.<\/p>\n\n<h4 class=\"wp-block-heading\">Contact<\/h4>\n\n<p class=\"wp-block-paragraph\">Questions relatives \u00e0 la confidentialit\u00e9 :<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:support@coyaf.com\">support@coyaf.com<\/a><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n<h2 class=\"wp-block-heading\">Politique de remboursement<\/h2>\n\n<h3 class=\"wp-block-heading\">Aper\u00e7u<\/h3>\n\n<p class=\"wp-block-paragraph\">Coyaf propose un essai gratuit de 15 jours permettant aux clients potentiels d&rsquo;\u00e9valuer pleinement la plateforme avant de l&rsquo;acheter.<\/p>\n\n<p class=\"wp-block-paragraph\">Nous encourageons tous les clients \u00e0 utiliser la version d&rsquo;essai pour d\u00e9terminer si la plateforme r\u00e9pond \u00e0 leurs besoins professionnels.<\/p>\n\n<h3 class=\"wp-block-heading\">Essai gratuit<\/h3>\n\n<p class=\"wp-block-paragraph\">L&rsquo;essai gratuit comprend l&rsquo;acc\u00e8s aux fonctionnalit\u00e9s \u00e9ligibles de la Plateforme pendant quinze (15) jours.<\/p>\n\n<p class=\"wp-block-paragraph\">Aucun remboursement ne s&rsquo;applique \u00e0 la p\u00e9riode d&rsquo;essai, car aucuns frais d&rsquo;abonnement ne sont factur\u00e9s.<\/p>\n\n<h3 class=\"wp-block-heading\">Frais d&rsquo;abonnement<\/h3>\n\n<p class=\"wp-block-paragraph\">Une fois l&rsquo;abonnement achet\u00e9 :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Les frais sont factur\u00e9s \u00e0 l&rsquo;avance.<\/li>\n\n\n\n<li>L&rsquo;acc\u00e8s est activ\u00e9 imm\u00e9diatement apr\u00e8s le paiement r\u00e9ussi.<\/li>\n\n\n\n<li>Les frais d&rsquo;abonnement sont g\u00e9n\u00e9ralement non remboursables.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u00c9ligibilit\u00e9 au remboursement<\/h3>\n\n<p class=\"wp-block-paragraph\">Des remboursements ne peuvent \u00eatre envisag\u00e9s que dans des circonstances exceptionnelles, notamment :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Paiements en double<\/li>\n\n\n\n<li>Facturation incorrecte due \u00e0 une erreur syst\u00e8me av\u00e9r\u00e9e<\/li>\n\n\n\n<li>Transactions multiples accidentelles<\/li>\n\n\n\n<li>D\u00e9faut de mise \u00e0 disposition de l&rsquo;abonnement achet\u00e9 imputable exclusivement \u00e0 une d\u00e9faillance technique de Coyaf<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les remboursements approuv\u00e9s seront g\u00e9n\u00e9ralement trait\u00e9s selon le mode de paiement initial.<\/p>\n\n<h3 class=\"wp-block-heading\">Cas de non-remboursement<\/h3>\n\n<p class=\"wp-block-paragraph\">Aucun remboursement ne sera effectu\u00e9 pour :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Changement d&rsquo;avis<\/li>\n\n\n\n<li>D\u00e9faut d&rsquo;utilisation du service<\/li>\n\n\n\n<li>Exigences en mati\u00e8re de formation des utilisateurs<\/li>\n\n\n\n<li>Fermeture de l&rsquo;entreprise<\/li>\n\n\n\n<li>P\u00e9riodes de souscription partielles<\/li>\n\n\n\n<li>Insatisfaction apr\u00e8s l&rsquo;expiration de l&rsquo;essai gratuit<\/li>\n\n\n\n<li>Violations des conditions g\u00e9n\u00e9rales<\/li>\n\n\n\n<li>D\u00e9faillances de services tiers \u00e9chappant au contr\u00f4le de Coyaf<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Annulation de l&rsquo;abonnement<\/h3>\n\n<p class=\"wp-block-paragraph\">Les clients peuvent annuler le renouvellement \u00e0 tout moment.<\/p>\n\n<p class=\"wp-block-paragraph\">L&rsquo;annulation emp\u00eache toute facturation ult\u00e9rieure mais ne donne pas automatiquement droit au client \u00e0 un remboursement pour la p\u00e9riode d&rsquo;abonnement en cours.<\/p>\n\n<h3 class=\"wp-block-heading\">Chargebacks<\/h3>\n\n<p class=\"wp-block-paragraph\">Les clients sont invit\u00e9s \u00e0 contacter Coyaf avant d&rsquo;engager une proc\u00e9dure de contestation de paiement.<\/p>\n\n<p class=\"wp-block-paragraph\">Les r\u00e9trofacturations frauduleuses ou abusives peuvent entra\u00eener la suspension du compte.<\/p>\n\n<h3 class=\"wp-block-heading\">Demandes de remboursement<\/h3>\n\n<p class=\"wp-block-paragraph\">Les demandes de remboursement doivent inclure :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Adresse e-mail enregistr\u00e9e<\/li>\n\n\n\n<li>Num\u00e9ro de facture<\/li>\n\n\n\n<li>Date de paiement<\/li>\n\n\n\n<li>Motif de la demande<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Coyaf examinera les demandes au cas par cas et communiquera la d\u00e9cision dans un d\u00e9lai raisonnable.<\/p>\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n<p class=\"wp-block-paragraph\">Demandes de remboursement :<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:support@coyaf.com\">support@coyaf.com<\/a><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n<h2 class=\"wp-block-heading\">Besoin d&rsquo;aide ?<\/h2>\n\n<p class=\"wp-block-paragraph\">Contactez-nous \u00e0 l&rsquo;adresse support@coyaf.com pour toute question.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politiques juridiques Date d&rsquo;entr\u00e9e en vigueur : 17 juillet 2026Derni\u00e8re mise \u00e0 jour : 17 juillet 2026 TERMES ET CONDITIONS Welcome Bienvenue sur Coyaf.com, la plateforme SaaS ERP unifi\u00e9e qui offre aux entreprises une solution int\u00e9gr\u00e9e pour la gestion de la relation client (CRM), les ventes, le marketing, la finance, les ressources humaines, la gestion [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[78],"tags":[],"class_list":["post-4600","page","type-page","status-publish","hentry","category-coyaf"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions \u2013 Politique \u2013 Remboursements - COYAF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.coyaf.com\/fr\/conditions-politique-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions \u2013 Politique \u2013 Remboursements - 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